Store Policies

Return Policy

Politically Incorrect Pets! Offers a stress-free return policy. Sometimes even the best of us chooses the wrong thing for our furry family. Just follow these few easy steps. Drop us a quick email at [email protected] saying you need to return it. All returns must be made within 30 days of getting your order. Seasonal items such as Christmas decorations are a non-refundable purchase. Please make sure it is in the original packaging and in re-sellable condition. Any items sent back not in re-sellable condition (unless defective) will not qualify for a refund. There is no re-stocking charge for returns. We will make arrangements with our courier ( or Canada Post if it is a PO Box) to have it picked up. The courier cost will be deducted from your refund.

Of course before we proceed you will be advised of the cost of the courier. 

Politically Incorrect Pets!

109 Ayr Street

Caledonia, Ontario

Canada

N3W 1E5

Our FAQs

Warranty

All items are subject to quality control before they are shipped.

Should a package be delivered to you damaged please make note of it before opening and contact us.

Any item found to be misused is not eligible for warranty. Toys are not eligible for warranty unless found to be defective.

Most of our larger items have a one year limited warranty through the manufacturer. Please contact us and we will help you along with this process.

Pawwws

Need to make an exchange?

Shoot us an email, ship it back to us in it’s original packaging, we will apply the purchase price towards your new purchase.

Shipping

FREE SHIPPING IN CANADA ON ALL ORDERS ABOVE 79.00 BEFORE TAX. * Exclusions may apply

FREE SHIPPING TO THE CONTINENTAL UNITED STATES ON ALL ORDERS OVER $200.00. LOW FLAT RATE SHIPPING ON ALL ORDERS UNDER $200.00 

International shipping is billed at time order is received. You will be notified of shipping before sale is completed.

Orders shipped via courier. P.O. Boxes shipped via Canada Post 

Nunavut priced to be determined upon order. Free shipping does not apply to Nunavut

Excessively heavy items or oversized boxes may not be eligible for free shipping. Remote areas also may not qualify for free shipping.  Customers will be notified of any changes in shipping charges before package is sent.